Science and Engineering at the University of Edinburgh
School of Engineering and Electronics >> IT Services

School IT Help Line

SeeSup@ed

phone 505636

Using IT Helpline
School Helpdesk
For Collection/Drop Off and for New Users
10:00/12:00
14:00/16:00
(not Wed pm)

Useful Links

New Computer Builds and Computer re-Builds

Click on any title to expand or contract the contents.

The SEE Computer Build Process

When we recieve a new computer we re-install the operating system(s) (Windows and/or Linux) to meet SEE specifications. It is also necessary from time to time to re-install the operating systems. We call this "building" the computer. There are some optional elements to this process, and you can tell us which way you would like your computer to be built via a web form. Before we direct you there, though, we'd like you to consider one or two things depending on whether your computer is new or needs rebuilt.

Building a New Computer

If you have ordered a new computer, you should check http://www.see.ed.ac.uk/it/network/newmachine.html which describes procedures for new computers, if you have not already done so. The page linked will show you how to get your computer registered to use the network, amongst other things. Once you have done that, you can choose build options via the build form.

Re-Building an Existing Computer

If your computer is already in use and needs re-built for some reason (for example - you want to move from an unsafe network to a safe one), please read this section before proceeding. The procedures described here are designed to transfer your work and your computer configuration (assuming you want it) from your current build to the new one as smoothly as possible. By "configuration" here, we mean which software and printers are installed on the computer, any firewall rule changes, and so on. This does not include locally stored documents, or personal software settings (your windows profile), including bookmarks. Please take care to back those up.

The IT team won't be held responsible for any loss of personal data.

You should follow the sections below for each operating system you currently have on your computer that you would like to keep.

The build form allows you to tell us which operating systems you would like after the rebuild, and whether we should be preserving an old configuration for you. We can preserve the configuration of an existing Windows install if it has Machination, or of an LCFG Linux install. We can't do this otherwise. Note that we can port Machination or LCFG configurations from one computer to another if you wish. You might find this useful if your computer is replaced due to hardware failure or an upgrade for example.

  1. If you currently have Windows without Machination, make sure Machination can do what you want.
    • If not, make a request for the missing application or feature. If a feature you require cannot be accomodated by our standard procedures then you are outside the scope of the automated forms and we'll get in touch.
  2. Fill in a rebuild form to tell us what optional things you want on your computer.
  3. Before booking a rebuild appointment, make sure you back up any data on the local disk. SEE IT staff do not take responsibility for any loss of data during the rebuild process.
  4. Once you have backed up your local data, book a rebuild timeslot.
  5. Either bring in your computer before your timeslot, or be ready at the time of a site visit if one was arranged. The booking form will tell you how long you should expect your computer to be unavailable.

Last modified Tuesday, 03-Jun-2008 12:22:29 BST